999ba Terms and Conditions

These Terms and Conditions ("Terms") form a legal agreement between 999ba ("Platform", "we", "us") and each person who uses this website ("User", "you"). By accessing the 999ba platform, creating an account, or using any service, you fully agree to these Terms. If you disagree with any part of these Terms, please refrain from using this platform. We reserve the right to modify these Terms at any time and users will be notified in a timely manner of any significant changes.

999ba is an online betting and casino platform operated for users in Bangladesh. The platform offers sports betting, live casino, slot games and other digital gaming services.

These Terms are written in Bengali and apply to users in Bangladesh. Any translation of these Terms is provided for informational purposes only; in the event of a dispute, the Bengali version will be considered authoritative.

1.1 Definitions

• "Platform" — The 999ba website, applications and all associated digital services.
• "User" — Any person registered on this platform.
• "Account" — Each personal account created through registration.
• "Balance" — The amount of money deposited in a user's account.
• "Bonus" — Any promotional benefit granted by 999ba.
• "Wagering" — The requirement to place bets a specified number of times before withdrawing bonus or winnings funds.

1.2 Order of Precedence

In addition to these general terms and conditions, separate terms may apply to specific games or promotions. In the event of a conflict, the specific terms will take precedence over the general terms.

To create an account and enjoy services on 999ba, you must meet the following conditions:

• You must be at least 21 years of age.
• You must be mentally competent and capable of making decisions.
• You must not be located in a jurisdiction where online gaming is completely prohibited.
• You may only hold one account in your own name.
• You are placing bets on your own behalf, not on behalf of anyone else.

2.1 Age Verification

999ba reserves the right to verify a user's age and identity at any time. A national identity card (NID), passport or birth registration certificate may be requested for verification. Withdrawals may be held until verification is complete.

When creating an account on 999ba, you must provide accurate and truthful information. Registering with false information will result in immediate account closure and the balance may be forfeited.

3.1 Registration Requirements

• Each person may create only one account.
• The name, address and contact details provided during registration must be accurate.
• Creating multiple accounts using the same device, IP address or payment method is prohibited.
• If you need to update your account details, please contact us via live chat.

3.2 Account Security

It is your responsibility to keep your account password and login details strictly confidential. You must not allow anyone else to use your account. If you suspect unauthorised access to your account, notify us immediately via our 24/7 live chat.

3.3 KYC Verification Process

To ensure a safe and transparent environment, 999ba follows a Know Your Customer (KYC) policy. The following documents may be required prior to withdrawal or upon request by 999ba:

• Government-issued photo ID (national identity card or passport)
• Proof of address (bank statement or utility bill — within the last three months)
• Proof of ownership of the payment method used

If document verification is not completed, withdrawal requests may not be processed.

All financial transactions on the 999ba platform are conducted in Bangladeshi Taka (BDT/৳). We offer bKash, Nagad, Rocket and bank transfer for fast and secure transactions.

4.1 Deposit Terms

• Only use a payment method registered in your own name.
• Deposits made through third parties are strictly prohibited.
• Deposited funds are generally credited to the account instantly.
• If a deposit is delayed due to a technical issue, please contact us via live chat.
• Keep the transaction reference number as proof of your deposit.

4.2 Withdrawal Terms

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be placed on hold if there is an active bonus or unfulfilled wagering requirement.
• 999ba may request additional verification for unusual transactions.
• Once a withdrawal request is submitted, it may not be possible to cancel it.

4.3 Transaction Cancellation

999ba reserves the right to cancel or suspend any transaction if there is suspicion of fraud, money laundering or a breach of these Terms. In such cases the relevant funds may be seized and the relevant authorities may be notified.

999ba offers various types of bonuses and promotional offers. Each bonus has specific terms that should be read carefully before acceptance.

5.1 Welcome Bonus

• The welcome bonus can only be claimed once per user.
• After accepting the bonus, withdrawals cannot be made until the 25x wagering requirement has been completed.
• Minimum odds may apply to bets placed with bonus funds.
• Attempting to withdraw before completing the wagering requirement will result in the bonus being cancelled.

5.2 General Bonus Terms

• A user may not claim the same promotion more than once.
• If bonus abuse (bonus arbitrage) is detected, the account will be closed.
• 999ba may modify or cancel any bonus offer without prior notice.
• Expired bonuses will be cancelled automatically.
• Special bonus terms under the VIP programme apply separately.

5.3 VIP Cashback Programme

The 999ba VIP programme has four tiers. A weekly cashback benefit is available at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.

VIP tier is determined based on regular activity and contribution on the platform. The amount and terms of cashback are subject to change at the discretion of 999ba.

All games on the 999ba platform are conducted fairly and transparently. Game outcomes are determined by Random Number Generator (RNG) technology, which ensures impartiality.

6.1 Sports Betting

• Once a bet is confirmed, it cannot be changed.
• If an event is cancelled, the bet amount will be refunded.
• In the event of a disconnection during live betting, the applicable rules will be followed.
• If evidence of match fixing or unfair advantage is found, the bet will be cancelled.
• Odds changes are effective up until the bet is confirmed.

6.2 Casino Games

• In the event of an incomplete round due to a technical error, a decision will be made in accordance with the applicable policy.
• The maximum bet limit stated in the game rules must be observed.
• 999ba will not accept claims arising from software errors or display glitches.
• The game provider's server records will be considered final.

6.3 Responsible Betting

Gaming should be enjoyed as a form of entertainment. 999ba gives users the ability to set betting limits. If signs of excessive betting or addiction appear, please contact us.

The following activities are strictly prohibited on the 999ba platform:

• Creating or operating multiple accounts.
• Registering with false or misleading information.
• Bonus arbitrage or abuse of the system.
• Using hacking, viruses or malicious software.
• Using money laundering or illegal funds.
• Using a third-party payment method.
• Attempting to interfere with game software or use cheats.
• Harassing or deceiving other users.
• Using coordinated betting strategies against the platform.
• Helping minors access the platform.

7.1 Fraud Prevention

999ba detects fraud using advanced technology. If suspicious activity is identified, the account may be temporarily suspended for investigation. If fraud is proven during the investigation, legal action may be taken.

999ba believes in responsible gaming. We want our users to enjoy gaming in a healthy and controlled way. Gaming addiction is a serious issue and we are alert to it.

8.1 Self-Control Tools

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Bet Limit: Set a maximum amount for each bet.
• Session Limit: Set a time limit for continuous play.
• Self-Exclusion: Temporarily suspend your account for a set period.
• Permanent Closure: Request permanent closure of your account if needed.

8.2 Support

If you are experiencing gaming problems, contact our 24/7 live chat support. To learn more about responsible gaming, visit our Responsible Gaming page.

9.1 Closure by User

Any user may request to close their account at any time. Contact our 24/7 live chat to make a request. All pending bets must be settled and any available balance must be withdrawn before the account is closed.

9.2 Suspension or Closure by 999ba

999ba reserves the right to suspend or permanently close a user's account in the following cases:

• Serious violation of these terms and conditions.
• Suspicion of fraud or money laundering.
• Operating multiple accounts.
• Providing false information.
• Being identified as a minor.
• Legal obligations or regulatory directives.

In the event of account closure, any valid balance (if applicable) will be returned, however bonus balances will be forfeited.

999ba places the highest priority on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

10.1 Data Collection and Use

• Information provided at the time of registration is used solely for account management and verification.
• Transaction information is used for financial security and fraud prevention.
• Personal information is not sold to third parties without the user's consent.
• Information may be disclosed to relevant authorities when required by legal obligation.

Read our Privacy Policy page for more details.

To the maximum extent permitted by law, 999ba is not liable for the following:

• Loss caused by internet connectivity or device issues.
• Loss resulting from the user's own negligence.
• Issues caused by the failure of third-party service providers.
• Unexpected technical errors or downtime during system maintenance.
• Financial loss from game outcomes — both winning and losing are possible in gaming.

11.1 Dispute Resolution

In the event of a dispute, please contact our 24/7 live chat first. We investigate all complaints sincerely and aim to provide a fair resolution. An initial response is generally provided within business days of a complaint being submitted.

The relevant account or transaction may be temporarily suspended while a complaint is being processed.

12.1 Changes to Terms and Conditions

999ba reserves the right to modify these rules and terms and conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

12.2 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between 999ba and the user. Any previous oral or written understandings are replaced by these terms and conditions.

12.3 Severability

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain fully effective.

12.4 Contact

If you have any questions or concerns about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali